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Home Desk

FREQUENTLY ASKED QUESTIONS

  • What are your service hours?
    Fresh Aura Cleaning offers professional cleaning services in Polk County, Iowa, from 7 AM to 6 PM, Monday through Saturday. Our team enjoys Sundays off to rest and recharge. Need a Sunday cleaning? Contact the owner directly.
  • Are your prices negotiable?
    Our pricing is based on the details provided during booking and is fixed. We believe in delivering exceptional value with every clean.
  • Do I need to be present for cleanings?
    We understand the convenience of keyless entry. You can provide a key, door/garage code, or buzz us in. For new clients, we recommend a brief introductory meeting to build trust and ensure your cleaning preferences are met.
  • What service to you recommend for first time clients?
    To establish a consistent cleaning routine, we suggest starting with our comprehensive Deep Clean service. This in-depth clean will refresh your space and serve as a foundation for future standard cleanings. By addressing often-overlooked areas, we can elevate your home's cleanliness and maintain it effectively with regular visits.
  • Are you insured?
    Enjoy peace of mind with our fully insured cleaning services.
  • What services do you offer?
    Regular Clean: Routine upkeep for a tidy space. Deep Clean: Intensive cleaning to restore your home's shine. Move-In/Out: Thorough cleaning for fresh starts. Office Clean: Comprehensive cleaning for commercial spaces. Post-Construction: Tackling construction mess for a clean slate. Emergency Clean: Quick response for unexpected messes. Same-Day Clean: Urgent cleaning needs fulfilled promptly.
  • What is your cancellation policy?
    We understand that plans change. If you need to cancel your appointment, please notify us at least 24 hours in advance to avoid a $40 fee. Cancellations made within 24 hours or on the day of the cleaning will incur a 50% charge. These fees help cover our team’s time and scheduling commitments.
  • What forms of payment do you accept?
    We accept Visa, Mastercard, Discover, American Express, Square, and PayPal.
  • How do I book a cleaning appointment?
    Complete our online booking form A team member will contact you shortly.
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